Shipping policy

Processing Time

All items are handmade to order. Please allow 3–7 business days for your order to be made and prepared for shipment. Business days are Monday through Friday, excluding federal holidays.

During busy seasons (holidays, sale events, or new launches), processing may take up to 10 business days. We appreciate your patience - good things take time!

You will receive an email with your tracking number as soon as your order ships.

Shipping Methods & Estimated Delivery

We ship within the United States only via USPS. Estimated delivery times begin after your order has shipped:

  • Standard Shipping (USPS Ground Advantage): 3–7 business days — FREE on orders $50+, otherwise calculated at checkout
  • Priority Shipping (USPS Priority Mail): 2–3 business days — rate calculated at checkout
  • Priority Express (USPS Priority Mail Express): 1–2 business days — rate calculated at checkout

Delivery estimates are provided by USPS and are not guaranteed. Elizabeth's Nook Shop is not responsible for carrier delays.

Shipping Costs

Shipping costs for orders under $50 are calculated at checkout based on the total weight of your order and your delivery address. You will always see the exact shipping cost before completing your purchase.

Orders of $50 or more automatically qualify for free standard shipping — no code needed. Discount is applied at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your USPS tracking number. You can track your package at usps.com or through the USPS mobile app.

Please allow up to 24 hours after receiving your tracking number for USPS to update the tracking status in their system.

Incorrect Shipping Address

Please carefully review your shipping address before completing checkout. Elizabeth's Nook Shop is not responsible for orders shipped to an incorrect address entered by the customer.

If you realize you have entered the wrong address, contact us immediately at admin@elizabethsnookshop.com. We can only make address changes before your order has shipped. Once shipped, we are unable to redirect packages.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please:

  • Check around your property, mailbox, and with neighbors
  • Contact your local USPS post office with your tracking number
  • Wait 2–3 business days, as packages are sometimes marked delivered early

If your package is confirmed lost in transit (never delivered), please contact us and we will work with USPS to file a claim and find a resolution for you.

Elizabeth's Nook Shop is not responsible for packages stolen after delivery. We recommend requiring a signature at delivery if you have concerns about package theft — this can be requested at checkout for an additional fee.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at elizabethsnookshop@email.com with:

  • Your order number
  • A photo of the damaged item
  • A photo of the packaging it arrived in

We will work quickly to send a replacement.

PO Boxes & Military Addresses

We are happy to ship to PO Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery to military addresses may take longer than standard estimated times.

Contact Us

Have questions about your order or shipment? We're happy to help!

Elizabeth's Nook Shop

admin@elizabethsnookshop.com

Kansas, United States

We aim to respond to all inquiries within 3-5 business days.